Get in Touch With Us
Got a question about something on auddly.com, spotted an error, or want to suggest a platform we should look at? This page explains the best way to reach us and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and we will read it in full before replying — no automated ticket system standing between you and an actual answer. Where possible, mention which page or platform your question relates to; if it concerns one of the operators covered in our list of casinos, a quick reference to the name saves us going back and forth.
We aim to respond within a couple of working days. During busier stretches — around major promotions or when several new platforms launch at once — it may take a little longer, but every message gets a reply.
What We Can and Can't Help With
We are a comparison and review site, not an operator, a payment processor, or a legal adviser. That shapes what we can realistically do for you:
- General questions about sweepstakes casinos — How the Gold Coins and Sweepstakes Coins model works, what "no purchase necessary" means, or how our editorial ratings are put together. This is exactly the kind of thing we're set up to answer.
- Corrections and factual flags — If a welcome offer, eligible-state list, or redemption detail on our site looks outdated or wrong, tell us. Operators change terms often, and we would rather correct a mistake quickly than leave it standing.
- Content suggestions — If there's a platform you think belongs on our radar, or a topic (payment methods, state eligibility, loyalty programmes) you'd like covered in more depth, we're glad to hear it.
- Partnership or editorial enquiries — If you represent a sweepstakes or social casino operator, introduce yourself and outline what you have in mind. We're upfront that some of our listings involve commercial relationships, but those relationships never decide how a platform is ranked.
- Account, payment, or verification issues — These need to go to the operator directly, not to us. We don't hold accounts, process redemptions, or handle identity verification for any platform on our site. If you're stuck on a specific site, its own support channel or terms and conditions page is the right place to start.
- Concerns about play habits — If gaming has stopped feeling fun or has started causing problems for you or someone close to you, say so in your message. We can point you toward general responsible-play resources, though we're not a support service ourselves.
Before You Write In About Legality or Eligibility
We get a fair number of questions along the lines of "is this legal where I live?" We're not able to give a definitive yes or no for your specific state, because sweepstakes casino availability is decided largely at the state level, operators frequently adjust which states they serve, and the legal picture keeps shifting. What we can do is explain how the model generally works and point you toward an operator's own published state list. For a firm answer on your situation, the operator's terms and conditions — or your own reading of your state's current rules — is the more reliable source than anything we could tell you by email.
A Note on Accuracy
Every write-up on auddly.com is checked against publicly available information at the time it's published, but promotional offers, state eligibility, redemption thresholds, and identity verification requirements are all set by the operators and can change without much notice. If you've relied on something we published and found it out of date, that's exactly the kind of message we want — it helps keep the site useful for the next reader.
Thank you for taking the time to reach out. Whether it's a correction, a question, or an idea for something we should cover next, we read every email that comes in.